Find out how well your website or digital service works for the people who use it, and where it needs to improve.
We test websites, services and prototypes with users, and carry out focused UX reviews. Whether you’re exploring an early idea or improving a live service, we help you identify problems and decide what to tackle first.
See how people use your service
Usability testing shows what happens when people try to complete realistic tasks. Can they find the right information, understand what’s being asked and complete the journey? Where do they hesitate, make mistakes or give up?
We agree the questions you need to answer, identify the right participants and plan tasks around the journeys that matter most.
Testing can be moderated, with someone facilitating the session and asking follow-up questions, or unmoderated, with participants completing tasks independently. We choose the approach to suit your audience and the evidence you need.
Test at the right stage
You don’t need a finished website to start testing. We can test early prototypes, detailed designs or a working service, focusing on the questions that matter at each stage.
On a live service, testing can help explain issues highlighted by analytics, support enquiries or user feedback.
We consider different devices, levels of digital confidence and access needs when planning the research. Where specialist accessibility testing is needed, we can agree an appropriate approach, including testing with disabled users.
Get a focused UX review
A UX review can help identify usability problems when you need an initial assessment or want to investigate a particular part of your website or service.
We review key journeys, navigation, page layouts, forms and content clarity against established usability principles. We look for barriers, inconsistencies and unnecessary steps, then recommend practical improvements.
A review draws on professional judgement rather than direct observation of users. It can help focus further testing, but it doesn’t replace research with the people who use your service.
Know what to improve next
We bring the findings together and explain what they mean for your website or service.
Depending on the scope, you could receive:
- Findings linked to the tasks and journeys tested
- Examples showing where people encountered problems
- Prioritised issues based on their impact on users
- Recommendations for design, content and development
- A playback session to discuss findings and agree next steps
We can make and test improvements as part of our design and development work, or provide recommendations for your own team or delivery partner to take forward.
