Research typically involves the UX team at S8080 assessing and critiquing the competitor and peer landscape, auditing and compiling content inventories of existing content and functionality both on your sites and other key websites.
Once we understand what works and what doesn't work in your sector, we can then use this to inform the information architecture and recommend functionality and features which could be utilised to set you apart from your competitors and give you a distinct advantage.
Research is usually an integral part of the user centred design and information architecture phases of your project, but can be commissioned at any time to help out with a mid-life website review or content appraisal.
Our functional specification documentation means you have a formal and very detailed outline of the functionality of your site; this is then used as the blueprint for the development phase (which may be undertaken by S8080 or another agency).
The functional specification draws together all other elements of the project - the background and business requirements, the competitor reviews, content analysis, personas and audience work, user journeys and scenarios of use, data requirements, information architecture diagram and wire frames, content requirements including the content plan, management information reporting - everything you need for a very strong and user-centric foundation for your project.
In short, they had a brilliant track record of delivering on time and on-brief. The high standard of their digital and print design work spoke for itself. They also had a reputation for being an enthusiastic and friendly team, and it was important to us that our key suppliers were very approachable and essentially felt part of our internal team.
Bethan Richards - Welsh Assembly Government